Fines & Fees

No Overdue Fines for the Remainder of 2020

We are excited to announce that for the rest of 2020, there will be NO overdue fines! Plus, any existing fines will be put on hold until 2021. So, you don’t need to worry about them for now.

If you currently owe more than $10 in fines & fees and your access has been limited, you can once again borrow, renew or place holds on your library account, effective immediately.

We realize that these past months have difficult and challenging for everyone. We want to remove any financial barriers so that our customers have access to library collections. We also want to prioritize the health and safety of our staff and the public during these COVID times by reducing the handling of money. As always, we appreciate your patience and understanding through these unprecedented circumstances.

A reminder that:

  • Due dates for your borrowed items are listed on your checkout receipt and on My Account.
  • You are responsible for returning or renewing borrowed items on time.
  • Borrowed items can be returned to any of our Waterloo Public Library locations.
  • You can choose to receive a courtesy email to alert you 3 days before your borrowed items are due. You can also choose to get overdue notices by email or by phone.

The library charges replacement and processing fees for items that remain overdue more than 49 days after their due date. Library cards will be blocked once a replacement bill is issued. Replacement and processing fees are also applied to items that are returned in damaged condition.

If you have questions about overdue items on your library account, give us a call at 519-886-1310 or email us at askus@wpl.ca.